Cancellations

Plans change. This page explains what happens when you cancel a trip booked with Wayora: what is released, what comes back to you, and when.

How do I cancel?

From your trip: open the booked trip page and choose Cancel trip. Before anything happens, you'll see exactly what cancelling means for each service in your booking.

You can also email us at support@wayora.ai with your booking reference, and we'll take it from there.

What happens when I cancel?

Cancelling applies to the whole trip and every service in it: not to individual services. If you'd like to change or cancel only part of a trip, contact us first and we'll look at what's possible together.

Nothing is cancelled until you confirm: you first review what happens to each service.

What do I get back?

Each service in your trip has its own cancellation conditions, set when you booked it. In the review step, every service is labelled with one of:

• Full refund
• Partial refund
• Free cancellation
• Non-refundable
• To be confirmed

Where a provider applies a cancellation penalty, that penalty is deducted from your refund.

Wayora's service fee is not refunded.

Some amounts can only be confirmed at the moment of cancellation. Where that is the case, we show "to be confirmed" instead of a figure: a number on screen is always a real number.

How and when does the refund arrive?

Refunds go to your original payment method, typically within 7 days and up to 30 days.

If a refund doesn't arrive or something looks off, contact us at support@wayora.ai.

What if a service can't be released?

Occasionally a reservation can't be cancelled automatically. When that happens, that reservation is still valid: you haven't lost it, and you can still use it. To cancel it, contact us and we'll handle it with you. We reply within 1 business day.

Everything else in the trip is cancelled and refunded as described above; the service still booked is not included in that refund.

Can I undo a cancellation?

No. Once confirmed, the reservations are released and can't be reinstated. If you want the trip later, you'd need to book again at current prices.

What about activities and suggestions?

The activities and experiences shown in your itinerary are suggestions: Wayora does not book them or charge you for them. They are not part of the cancellation, and there is nothing to refund for them. If you booked an activity directly with a provider, that provider's own conditions apply.

Your rights

Cancelling here does not affect your statutory rights as a traveller.

Wayora S.r.l. · Organiser of package tours Via Altinate 125, 35121 Padova, Italy

Questions?

Write to support@wayora.ai: we reply within 1 business day.