Terms of Service

1. Who we are and what you buy

Wayora S.r.l. operates the Wayora platform. When you book a trip with Wayora, you buy one combined travel package: the flights, hotels and day-by-day itinerary you selected, sold together as a single product.

Wayora is the organiser of your package under EU Directive 2015/2302 and Italian Legislative Decree 79/2011. You book with us, you pay us, and Wayora is your single point of contact for the trip.

2. Your rights as a package traveller

Because your trip is a package, you benefit from the rights that EU law grants package travellers, including assistance if something goes wrong during the trip and protection of the money you pay.

Nothing in these terms limits any right the law grants you. If a clause in this document could be read as reducing a right you hold under EU or Italian law, the law prevails.

3. Insolvency protection

As a package travel organiser, Wayora protects the payments you make in the event of insolvency, as required by EU law. This protection is provided by the party named in the pre-contractual information form given to you before the contract is concluded.

4. What your trip includes

Your package includes the flights and hotels you selected at checkout. These are booked by Wayora as part of your order and are covered by your payment.

Activities and experiences shown in your itinerary are suggestions to help you plan. Wayora does not book them and does not charge you for them. If you want them, you book them yourself with the venue or a provider of your choice.

Transport between destinations (trains, buses) shown in your itinerary is travel guidance: Wayora does not currently issue tickets for ground transport. The itinerary shows you how to make each connection; the ticket is yours to buy.

5. Prices and the service fee

All prices are in euro (EUR). Prices marked with "~" are estimates; your price is fixed at checkout.

The total shown at checkout is what you pay. It includes the services you selected, taxes and Wayora's service fee. The only exception is local taxes that some hotels charge directly at the property (such as city tax): these are charged by the property in the local currency, are not included in the total, and are shown at checkout as "Payable at the property".

Wayora's service fee is €12.99 per itinerary, shown as its own line at checkout.

6. Payment

We accept card payments (including Apple Pay and Google Pay).

When you check out, we place an authorization hold on your card; you are not charged yet. The charge happens only when your flights and hotels are confirmed.

Your order is booked as a whole: if any part of it cannot be confirmed, the hold on your card is released and you are not charged at all. You only ever pay for a trip that is fully confirmed.

Wayora never stores your full card number: payments are processed by our payment infrastructure.

7. Changes and cancellation

Cancellation. You can cancel your booked trip directly from the trip page in your account; you can also email support@wayora.ai with your booking reference. Cancellation applies to the whole trip and all the services in it.

What comes back depends on the conditions of each service in your trip: supplier cancellation penalties are withheld, and Wayora's service fee is not refundable.

Refunds go to your original payment method, typically within 7 days and up to 30 days.

Cancelling does not affect your statutory rights as a traveller.

The full cancellation policy, including what happens step by step and what is refunded, is at /cancellations.

Changes. There is no self-service change to a confirmed trip today. If you need to change dates, travellers or services, email support@wayora.ai with your booking reference and we will see what is possible with each provider.

8. Wayora Miles

You earn 1 Mile for every €1 you spend on a trip. 100 Miles are worth €1 of discount on a future order. Miles expire after 24 months of inactivity on your account.

Miles have no cash value and are not transferable. Wayora may change the Miles program; material changes will be notified in advance.

9. Your account

You must be at least 18 years old to create an account and book a trip.

Signing in is passwordless: we email you a 6-digit code. There is no password to remember, which also means your email account is the key to your Wayora account: keep it secure. During early access, registration is by invitation.

10. AI-generated content

Wayora composes your itinerary with the help of AI. Itineraries and suggestions are recommendations, not guarantees: verify opening hours, schedules and local conditions before relying on them.

Entry requirements, including visas, passport validity, vaccinations and health formalities, depend on your own nationality and documents, and Wayora cannot confirm them. Check your country's official foreign-ministry travel advice, or the consulate or embassy of your destination, before you book and before you travel.

11. Liability

Nothing in these terms limits or excludes any right the law grants you, including your rights towards Wayora as the organiser of your package.

12. Governing law and jurisdiction

These terms are governed by Italian law. Disputes are resolved by the Italian court with jurisdiction over Wayora's registered office. If you are a consumer in the EU, the mandatory consumer protection rules of your country of residence continue to apply, and any jurisdiction rules protecting you as a consumer are unaffected.

13. Changes to these terms

We may update these terms. If we make material changes, we will notify you by email before they take effect.

14. Company identity

Wayora S.r.l. · Via Altinate 125, 35121 Padova, Italy · VAT IT05799040281 Organiser of package tours.

Questions about these terms: support@wayora.ai · Privacy matters: privacy@wayora.ai