General Terms and Conditions for the Sale of Package Travel

1. Organiser and contact details

Wayora S.r.l., with registered office at Via Altinate 125, 35121 Padova, Italy, tax code, VAT number and registration number in the Padova Companies Register 05799040281, REA PD-493463, fully paid share capital of EUR 10,000.00, acts as a package travel organiser. It is registered in the special section for innovative startups of the Padova Companies Register. Certified email (PEC): wayora@pec.it. Email: support@wayora.ai.

Tour operator activities commenced on 6 October 2026; the certified notification of commencement of activity (SCIA) was submitted on 6 October 2026. Receiving authority and reference: Municipality of Padua (Comune di Padova), filing reference REP_PROV_PD/PD-SUPRO/0408113 dated 6 October 2026.

2. Definitions and applicable rules

“Package” means the combination of travel services for the same trip sold by Wayora at an inclusive price; “traveller” means a person concluding the contract or entitled to travel under it; “supplier” means the entity performing a travel service. The “payer” authorises payment; the “group organiser” is the person currently managing the group on the platform; the “travel contact” is the traveller designated for operational communications. These roles may be held by different people.

The contract is governed by these conditions, the accepted specific conditions, Italian Legislative Decree 79/2011, as amended by Legislative Decree 62/2018 (the “Italian Tourism Code”), passenger rights legislation and, where applicable, the Italian Consumer Code. Mandatory rules prevail over incompatible provisions.

3. Scope and contractual documentation

The package comprises only the services selected and listed in the contractual summary, including, where provided, flights, accommodation, trains, buses, transfers, activities and experiences. Sightseeing suggestions, optional activities and other itinerary elements not identified as included in the price are not booked services. Purchases made independently by the traveller fall outside the package.

Before the traveller is bound, Wayora provides the relevant standard information form and the information required by Article 34 of the Italian Tourism Code. Information binding under Article 35 of the Italian Tourism Code may be changed only by express agreement. Special requests bind Wayora only if accepted by it. Individual service conditions apply if communicated before the contract is concluded and compatible with package travel rules.

4. Booking and conclusion of the contract

Selecting an itinerary or receiving a booking request does not, in itself, constitute acceptance by Wayora. Before submitting a request carrying an obligation to pay, the traveller checks the services, names, dates and amounts. Changes to the package price or composition before acceptance require renewed express consent from the persons concerned.

The contract is concluded when Wayora communicates its documented acceptance; in any event, an actual charge initiated by Wayora, as distinct from a bank authorisation alone, constitutes acceptance. A copy or confirmation of the contract and the applicable conditions are provided on a durable medium when the contract is concluded or as soon as possible thereafter, under Article 36 of the Italian Tourism Code. Subsequent ticket issuance or operational confirmation of services does not postpone conclusion of the contract. Any subsequent unavailability remains subject to contractual and statutory remedies.

5. Price and service fee

Prices are expressed in euros unless expressly stated otherwise. Planning estimates do not constitute a contractual price. The total submitted for acceptance includes the included services, taxes and Wayora's service fee of EUR 12.99 per itinerary, shown separately.

Amounts payable directly at the destination, including any tourist taxes, are indicated before the contract is concluded; where they cannot reasonably be calculated, their nature and the available calculation criteria are specified in accordance with statutory information duties.

The service fee forms part of the package price and remunerates itinerary generation and personalisation and booking activities actually performed. In the event of ordinary termination by the traveller, it is non-refundable under Article 11 of these conditions. Generating a proposal without a subsequent purchase does not, by itself, make the fee payable.

6. Payment

Payment is made using the methods available at booking, for the amounts and by the deadlines communicated before the request. The payer must be entitled to use the selected payment instrument. A bank authorisation may temporarily reserve funds on the card and does not amount to a charge or, by itself, to conclusion of the contract. If the request is not accepted, Wayora initiates release of the authorisation; the time required for this to appear depends on the issuer.

Additional charges require appropriate authorisation from the payer. Wayora does not retain the full card number. Where a service becomes unavailable after a charge, the relevant provisions of Articles 9, 12, 13 and 14 of these conditions apply.

7. Group travel and split payments

Splitting payment into shares concerns a single package. Each payer authorises the expressly specified share. The group organiser may assume other people's shares only by providing additional express authorisation; managing the group does not automatically guarantee other people's obligations or confer authority to waive other travellers' rights.

The ordinary payment window is thirty minutes, with the deadline displayed on the platform. If collection of the shares is not completed before Wayora's acceptance, the request lapses and the authorisations are released. Confirming a package with a different composition or price requires a new proposal and new acceptances. Refunds due are allocated to the respective original payments.

The group organiser ensures that information is passed to the other travellers within the scope of the authority granted, without prejudice to Wayora's own information duties.

8. Price revision after conclusion

Where specific conditions communicated and accepted before conclusion expressly establish the parameters and calculation formula, together with a corresponding right to a price reduction, Wayora reserves the right to revise the price within the limits of Article 39 of the Italian Tourism Code. In the absence of such conditions, the accepted price remains fixed.

Revision may result only from changes in the cost of fuel or other energy sources for transport, taxes or fees imposed by third parties not involved in performing the travel services, or relevant exchange rates. Any increase is communicated on a durable medium, with reasons and a calculation, at least twenty days before the start. Article 9 of these conditions applies to increases exceeding eight per cent. Corresponding reductions are due to the traveller, subject only to deduction of actual administrative expenses, substantiated on request.

9. Changes before departure

Wayora reserves the right to make insignificant changes and communicates them clearly on a durable medium. Significant changes to the main characteristics of the package, inability to fulfil accepted special requests and price increases exceeding eight per cent are governed by Article 40 of the Italian Tourism Code.

In such cases Wayora communicates the proposed changes, their effect on the price, a reasonable deadline for the decision, the consequences of failing to respond and any substitute package. The traveller may accept or terminate without a fee within the stated deadline. The price reductions, refunds and any compensation provided for by Article 40 of the Italian Tourism Code apply. If the traveller terminates without accepting a substitute package, the refund is made within fourteen days of termination.

10. Changes requested by the traveller and transfer

Requests to change dates, services or participants are sent to support@wayora.ai and remain subject to service availability and acceptance of the costs communicated by Wayora. Submitting a request does not constitute confirmation of the change.

Under Article 38 of the Italian Tourism Code, the traveller may transfer the contract to a person meeting all the conditions for using the services by giving notice on a durable medium at least seven days before the start. The transferor and transferee are jointly and severally liable for the balance and actual transfer costs, which may not be unreasonable or exceed those actually incurred. Wayora provides evidence of these costs. Later requests are assessed according to the practical possibilities, without a guarantee of implementation.

11. Termination by the traveller and fees

The traveller may terminate before the start of the package, paying Wayora the appropriate and justifiable fees provided for by Article 41 of the Italian Tourism Code. Fees are determined individually, taking account of the time of termination, and correspond to the package price less cost savings and income from alternative deployment of the services. Wayora provides justification on request.

In the event of ordinary voluntary termination, the EUR 12.99 fee is non-refundable to the extent that it remunerates itinerary generation and personalisation and booking activities already actually performed. It is included in the total termination fees, without duplication, and remains subject to the limit of appropriate and justifiable fees under Article 41 of the Italian Tourism Code. It is not retained for activities not performed and is refunded where a full refund is required by mandatory law.

Termination without a fee due to unavoidable and extraordinary circumstances at the destination or its immediate vicinity, significantly affecting performance of the package or carriage to the destination, entitles the traveller to a full refund but not to additional compensation on that ground, under Article 41 of the Italian Tourism Code. Other statutory grounds for termination without a fee remain applicable.

Online purchases do not carry a general fourteen-day right of withdrawal without a fee. Article 41(7) of the Italian Tourism Code applies to contracts negotiated away from business premises where its conditions are met.

12. Notice of termination and refunds

Termination is communicated through the available function in the trip area or to support@wayora.ai, stating the booking reference and the intention to terminate. Groups and services requiring manual processing are handled by support. The effectiveness of a validly communicated termination is not conditional on internal approval. Requests for information do not constitute termination.

Termination concerns the package as a whole; a partial change requires a specific agreement. Wayora makes refunds due without undue delay and in any event within fourteen days of termination, using the original payment method unless otherwise lawfully agreed. Technical delays in displaying bank transactions do not change the statutory deadline.

13. Termination by the organiser

Wayora may terminate the contract without additional compensation, with a full refund of payments received, in the cases provided for by Article 41(5) of the Italian Tourism Code.

Where unavoidable and extraordinary circumstances prevent performance, Wayora communicates termination without undue delay before the start. Termination for failure to reach the minimum number of participants is permitted only if the number and deadline are stated in the contract and is communicated at least twenty days before trips lasting more than six days, seven days before trips lasting two to six days and forty-eight hours before trips lasting less than two days. The refund is made within fourteen days of termination.

Failure to collect the shares before conclusion of the contract is governed by Article 7 of these conditions.

14. Performance of the package and lack of conformity

Wayora is responsible for performing the services included in the package, including those provided by other suppliers, under Article 42 of the Italian Tourism Code.

The traveller communicates any lack of conformity promptly, taking account of the circumstances, and cooperates to enable Wayora to remedy it. The arrangements and limits for remedial action, alternative arrangements, termination of the contract for lack of conformity and its further consequences are governed by Article 42 of the Italian Tourism Code. Price reductions and compensation are governed by Article 15 of these conditions and Article 43 of the Italian Tourism Code.

15. Liability and limits on compensation

Price reductions and compensation for damage are governed by Article 43 of the Italian Tourism Code. No reduction is due for a lack of conformity attributable to the traveller. Wayora is exempt from compensation where it proves that the lack of conformity is attributable to the traveller, to a third party unconnected with the provision of the services and is unforeseeable or unavoidable, or to unavoidable and extraordinary circumstances.

The limits of binding international conventions apply in the cases provided for by Article 43 of the Italian Tourism Code. Where a contractual limitation is permitted, compensation payable by Wayora is limited to three times the total package price. This limitation does not apply to personal injury or damage caused intentionally or negligently and does not affect refunds, price reductions or other mandatory rights.

Compensation and reductions awarded under passenger rights legislation are coordinated with those relating to the package to prevent duplication for the same loss. Compensation for a ruined holiday is governed by Article 46 of the Italian Tourism Code.

16. Assistance

Wayora provides appropriate assistance without delay to a traveller in difficulty under Article 45 of the Italian Tourism Code. If the difficulty is caused intentionally or negligently by the traveller, Wayora may charge a reasonable fee not exceeding the expenses actually incurred.

Requests are addressed to support@wayora.ai. Operational contact details for communicating promptly with Wayora, including a telephone number, are provided in the contract or its confirmation on a durable medium. Emergency instructions, applicable operating hours and necessary documents are communicated in good time before departure. Email, SMS and push notifications supplement service communications without replacing delivery on a durable medium where required.

17. Traveller's obligations and use of the platform

The person booking must be an adult, provide accurate and complete data and have authority to act for the other travellers. The traveller communicates special needs, checks the documents received and follows instructions, schedules, safety rules and service conditions lawfully communicated. Minors require the prescribed documents and authorisations.

Without prejudice to Wayora's information and assistance duties, each traveller obtains and checks the passport, visas, permits and health requirements necessary in view of their nationality and personal circumstances, consulting the competent authorities before booking and departure. The traveller is responsible, within statutory limits, for additional costs and consequences arising from omissions, inaccurate data or events attributable to them.

The account and access codes must be safeguarded with due care. Unlawful, fraudulent or unauthorised use of the platform is prohibited.

18. Itineraries and content generated using artificial intelligence

Wayora uses artificial intelligence systems to develop itineraries and suggestions. Recommendations concerning sightseeing, dining, optional activities, routes and other elements outside the contractually included services are informational and do not guarantee availability, opening hours, accessibility or suitability for individual needs.

The traveller checks schedules, opening hours, local conditions and up-to-date information before relying on these recommendations. Automatically generated content may contain inaccuracies or fail to reflect subsequent changes. Guidance on travel formalities does not replace the personal checks with competent ministries, consulates, embassies and health authorities referred to in Article 17 of these conditions.

The automated nature of the content does not change Wayora's obligations concerning the services included in the package or the pre-contractual and contractual information required by law.

19. Insurance and insolvency protection

Wayora holds the civil liability and insolvency protection cover required by Article 47 of the Italian Tourism Code. The scope and extent of mandatory protection are governed by that Article.

Civil liability: policy no. 12143258 issued by Europ Assistance Italia S.p.A., with registered office at Piazza Trento 8, 20135 Milano, Italy. Territorial coverage: Italy, European Union, rest of the world.

Insolvency protection: certificate no. A/148.6624/6/2026 issued by Garanzia Viaggi S.r.l., with registered office at Via Nazionale 60, 00184 Roma, Italy. Email: fondo@garanziaviaggi.it. Telephone: +39 06 99705792.

The above details and the procedure for accessing insolvency protection are included in the contract or confirmation under Article 36 of the Italian Tourism Code. Further information may be requested from support@wayora.ai.

Mandatory cover is not equivalent to personal insurance for cancellation, medical expenses or every travel risk. Any optional cover is subject to the conditions communicated before it is taken out.

20. Wayora Miles

The programme awards one Mile per euro of eligible spending as its base rate, subject to any announced bonuses. One hundred Miles provide a one-euro discount on a subsequent order, according to the values displayed at payment. Miles are not money, are non-transferable and expire after twenty-four months of account inactivity. Cancellations and refunds entail adjustment of the related benefits, without duplication or reduction of mandatory package travel rights.

Wayora may change the programme, giving advance notice of material changes, without retroactively affecting the price of concluded contracts or unlawfully prejudicing acquired rights.

21. Complaints, limitation periods and out-of-court procedures

Complaints are sent to support@wayora.ai or the contact details in Article 1 of these conditions, stating the booking, facts and available documentation. The obligation to report a lack of conformity promptly under Article 42 of the Italian Tourism Code remains, without additional contractual forfeiture periods beyond those provided by law. Where a retailer is involved, communications received by it have the effects provided for by Article 44 of the Italian Tourism Code.

The limitation periods under Articles 43 and 46 of the Italian Tourism Code apply, including the rules on commencement, suspension and interruption and any longer periods applicable to personal injury.

If a direct complaint does not resolve the dispute, Wayora informs the consumer on a durable medium of the relevant ADR entity and its website and whether it intends to participate in the procedure, without prejudice to applicable duties and commitments to participate. Access to the courts remains available.

22. Applicable law, jurisdiction, language and updates

The contract is governed by Italian law. Consumers retain the mandatory protection of the law of their country of habitual residence and the applicable rules on jurisdiction and venue. Where provided by law, the courts of the consumer's place of residence or domicile have jurisdiction.

In other cases, where venue may validly be agreed, the courts of Padova have exclusive jurisdiction over disputes relating to the contract. The effectiveness of this provision remains subject to any statutory requirements for validity and specific approval, including Article 1341 of the Italian Civil Code.

The reference text is the Italian version, which prevails over translations to the extent permitted by law, without prejudicing the information and rights on which the traveller may legitimately rely. The version accepted when the contract is concluded applies to it. Subsequent updates apply to new contracts and do not unilaterally amend existing ones.

Personal data processing and browsing technologies are governed by the respective notices.